Last Updated: May 2026
At Portfolio Journeys ("we", "us", "our"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, store and protect your personal information when you interact with our websites, enquire about travel experiences, make bookings, subscribe to marketing communications or otherwise engage with our services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Portfolio Journeys is a boutique tour operator specialising in tailor-made luxury travel experiences.
For the purposes of applicable privacy laws, including the South African Protection of Personal Information Act ("POPIA"), Portfolio Journeys acts as the responsible party for your personal information.
If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:
Email: info@portfoliojourneys.com
Website: https://www.portfoliojourneys.com
2. Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, request a quote, subscribe to communications or book travel services, we may collect:
- Full name
- Email address
- Telephone number
- Country of residence
- Passport information
- Date of birth
- Emergency contact information
- Travel preferences and interests
- Accommodation preferences
- Dietary requirements
- Special assistance requirements
- Travel insurance details
- Payment-related information
- Communication history with us
Sensitive Personal Information
In some cases, we may collect sensitive information where necessary to facilitate your travel arrangements, including:
- Medical conditions
- Accessibility requirements
- Dietary or religious requirements
We only collect this information with your consent and where necessary to provide requested services.
Information Collected Automatically
When you use our website, we may automatically collect technical and usage information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website pages viewed
- Referral sources
- Time spent on pages
- Clickstream data
- Approximate geographic location
This information helps us improve our website performance, user experience and marketing effectiveness.
3. How We Use Your Information
We use your personal information to:
Provide Our Services
- Respond to travel enquiries
- Prepare quotations and itineraries
- Confirm and manage bookings
- Arrange flights, accommodation, transfers and experiences
- Communicate travel updates and important service information
- Process payments and refunds
Personalise Your Experience
We may use your information to tailor recommendations and travel experiences based on your preferences and previous interactions with us.
Marketing and Communications
With your consent, we may send you:
- Travel inspiration
- Newsletters
- Promotional offers
- Destination updates
- Product launches and events
You may unsubscribe from marketing communications at any time.
Improve Our Services
We analyse website and customer interaction data to:
- Improve our website and services
- Enhance customer experience
- Develop new travel products
- Monitor website performance and security
Legal and Compliance Purposes
We may process your information to:
- Comply with legal obligations
- Prevent fraud and unauthorised activity
- Enforce our terms and conditions
- Protect our rights, customers and business operations
4. Legal Basis for Processing
Where applicable under POPIA, GDPR or similar laws, we process your personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
5. Sharing Your Information
We may share your information with trusted third parties where necessary to provide our services, including:
- Airlines
- Lodges and hotels
- Ground handlers and transfer providers
- Tour guides and activity operators
- Visa and insurance providers
- Payment processors
- IT service providers
- Marketing and analytics partners
We only share information necessary for the relevant service and require third parties to maintain appropriate security and confidentiality standards.
We do not sell your personal information.
6. International Transfers
As an international travel company, your personal information may be transferred to and processed in countries outside South Africa, including destinations involved in your travel itinerary.
Where information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information remains protected in accordance with applicable privacy laws.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic and personalise your experience.
Cookies may include:
- Essential website cookies
- Performance and analytics cookies
- Functionality cookies
- Marketing and advertising cookies
You can control cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect website functionality.
8. Third-Party Services and Links
Our website may contain links to third-party websites, booking engines or social media platforms.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
9. Data Security
We implement reasonable technical and organisational security measures to protect your personal information against:
- Unauthorised access
- Loss or theft
- Misuse
- Alteration
- Disclosure
- Destruction
These measures include secure servers, restricted access controls, encryption technologies and staff confidentiality obligations.
While we take reasonable precautions, no online system can be guaranteed completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal, tax and regulatory obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, we securely delete or anonymise it.
11. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing activities
- Withdraw consent
- Restrict processing
- Request data portability
- Lodge a complaint with a regulatory authority
To exercise your rights, please contact us using the details below.
12. Marketing Preferences
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Updating your preferences where available
Please note that operational and booking-related communications will still be sent where necessary.
13. Children's Privacy
We collect personal information relating to children only where necessary for travel bookings and with the consent of a parent or legal guardian.
We do not knowingly market directly to children.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology or our business operations.
Any updates will be published on this page together with the revised effective date.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Portfolio Journeys
Email: info@portfoliojourneys.com
Website: https://www.portfoliojourneys.com
If you are not satisfied with our response, you may lodge a complaint with the South African Information Regulator.